FIRS is the architect, guardian and promoter of Nigerian tax system stability and sustainability. The vision of the institution is to be the leading tax administration in Africa by the year 2020 and make taxation the pivot of national development.
Within this context, they plan to deliver quality services to taxpayers by operating a transparent and efficient tax system that encourages voluntary compliance.
Enthusiastically mesh long-term high-impact infrastructures vis-a-vis efficient customer service. Professionally fashion wireless leadership rather than prospective experiences.
After assessing the client’s need KNEWROW proposed a three-dimensional solution:
1.Hands-on strategy formulation workshop with corporate level managers and heads of FIRS branches in the country. The topics on the agenda included:
- Context and challenges understanding
- Review of internal performance in 2015
- Goals and strategic objectives formulation
- Strategy performance measurement: KPIs selection
2. Awareness component represented by an intensive 1-day course on KPI Essentials designed for staff directly involved in Strategy performance measurement and execution. Listed below are key topics of the course:
Strategy formulation
Strategy measurement through KPIs
KPI terminology and standard
Performance management tools: Strategy map, Scorecards, Dashboards, KPI documentation form, data gathering, Portfolio of initiatives.
- Strategy communication and engagement component delivered as an interactive workshop for a core segment of FIRS management, comprising 350+ people gathered from all the 36 States in Nigeria.
During this phase, the focus was to create a learning and communication context to explore the best ways to execute the strategy and engage FIRS representatives into a consolidated effort of achieving the estimated organizational outcomes.
The output of the workshop was impressive. In less than 3 hours, more than 95 different initiatives addressing internal FIRS performance and external economic challenges were generated. The initiatives are connected to a set of 20 strategic objectives defined in the previous interventions.
Benefits:
- An increased level of awareness over the best practices in using KPIs to measure strategic
objectives
- and initiatives;
- Key stakeholders buy-in related to the new strategic directions;
- A high level of engagement in bringing solutions to improve organizational performance;
- A structured approach to strategy formulation.
